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Managed services are an important element in a company’s digital transformation journey. Data Consult is a leader in this field driving a better evolution of the infrastructure and smoother operations, while minimizing business-impacting incidents. Marc Nader, Chief Operating Officer, Data Consult SAL spoke to Telecom Review about the role of managed services in the digital era.

Data Consult offers different solutions and services to support companies, among which are managed services. Can you elaborate more on these kinds of services that the company offers?

Data Consult offers advanced managed services to a variety of clientele in the EMEA region. Our model goes beyond the traditional “break & fix” methodology. It enables our specialists to dive into the client’s technology infrastructure in order to assess and pinpoint weak points and bottlenecks to proactively resolve them and implement necessary enhancements. This ultimately leads to a better evolution of the infrastructure and smoother operations, while minimizing business-impacting incidents.

There are 2 types of managed services:

-On-premises, where we proactively monitor and manage the technology which is located on customer premises. In this model we act as an extension of the technology team of our customers. Our capability covers the complete spectrum of infrastructure technologies: network, systems, voice, security, and computing.

-Off-premises, where we host the technology in the data center which we control and customers consume the technology service from this data center. We are currently offering 3 flavors of this service: security, collaboration technologies, and computing.

How important is the role of managed services in a company’s process of digitization to help it reach better business outcomes?

Imagine being free of all the financial burden and time-consuming task of managing your network, and making sure that you are safe from cyberattacks. Data Consult will manage the network, ensure its health and scalability which allows the client to focus his efforts and resources on developing tools that will actually help in growing their core business. Let us say you are a bank, rather than having your IT department tied up with IT tasks, you want them to focus on improving business processes and working on enhancing customer experience.

This focused effort will surely pour right into the growth plans of a client. Nowadays businesses are growing more and more competitive and the ones who are thriving and succeeding are the ones who are innovating and offering a unique customer experience.

In your opinion, what other elements are crucial in a company’s digitization process?

In this age where digital is everywhere, businesses will not be able to prosper if they continued doing business in a conventional manner. You will notice that the most traditional businesses are implementing digitization strategies, whether in academia, NGO, governments, banking, SPs, retail, you name it, everyone needs to scale and compete, mobility is changing how a company operates, how it connects with its resources and clients alike and without digitization there is no place for innovation, no market reach, no product diversity, in short, no competitive edge.

In order to implement a digitization strategy, organizations need to be focused on their business objectives and their technology teams focusing on supporting their business peers to reach this objective. We see ourselves as an enabler of these corporate initiatives, the more we offload technology teams from operation tasks, by providing state of the art platforms installed and running, the more these teams will be able to deliver on the demands of their business leadership.

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