The technological revolution has affected all sectors either directly or indirectly with its significant impact on all their aspects, including customer experience. The latter is one of the pillars of the telecoms industry given the fact that the final objective is always customer satisfaction. Indranil Das, Head of Digital Services, Ericsson Middle East and Africa spoke to Telecom Review about the new era of customer experience.

Read more: Ericsson’s Indranil Das highlights technology’s impact on customer experience

Virgin Mobile, the second mobile brand to operate under EITC, has done well since entering the telecommunications industry in the UAE almost twelve months ago. Telecom Review managed to secure an exclusive interview with the charismatic figurehead for Virgin Mobile UAE, Karim Benkirane, in an effort to find out his reflections on its first year in the market, its strategic vision for the future, its recent partnership agreements with Samsung and Careem, industry challenges and why the Virgin Mobile brand has been embraced by today's digitally savvy consumer.

Read more: Virgin Mobile UAE is a business unit within EITC that was ‘born digital’ – Karim Benkirane

Ribbon Communications is a global technology company with more than two decades of leadership in real-time communications. Built on world-class technology and intellectual property, the enterprise delivers secure, embedded and engaging real-time communications for today's world. Telecom Review managed to secure an exclusive interview with one of the most experienced and dynamic executives in the ICT industry, Patrick Joggerst, CMO and EVP, Business Development, at Ribbon Communications. Joggerst has enjoyed a distinguished and decorated career in the ICT and telecommunications industry.

Read more: New acquisition by Ribbon will enable it to further creativity and innovation

The world of ICT was once a male-dominated environment, but the landscape has changed significantly over the years. Telecom Review aims to celebrate that diversity - and the shifting of demographics in the telecommunications industry by conducting a special series of interviews entitled 'Women in ICT'. In today's interview we speak to Natalia Ellis, chief financial officer at Speedflow Communications.

Read more: “Women are now afforded the same opportunities as men” – Natalia Ellis

Telecom Review was the official media partner for the third edition of the Mediterranean Telecoms Exchange (MTX) conference which was held in the stunning Italian capital city of Rome. The conference is the brainchild of Afinna One CEO, Massimo Lucera who recognized a gap in the market for a conference which is specifically tailored for wholesale players in the Mediterranean telecommunications sector, and with one of his partner he decided to create the Event MTX.

Read more: MTX CEO: “MEA operators represent the future of the wholesale market”

Etisalat has been deploying tireless efforts to meet the growth in capacity demand, according to Ali Amiri, Group Chief Carrier & Wholesale Officer, Etisalat. In an exclusive interview with Telecom Review, Amiri highlighted the main trends shaping the telecoms industry and explained Etisalat's strategy as to each one of them. In addition, he tackled the operator's plans to meet the growing demand for data and the factors allowing to successfully enable global connectivity.

Read more: Etisalat striving to meet big data traffic growth

Telecom Review managed to secure an exclusive interview with engineer doctoral candidate Nasser Bin Hammad, the current head of space Strategic Partnership and International Cooperation at UAE space Agency, and the former Director of International Affairs at Telecommunications Regulatory Authority.

Read more: The rapid pace of technological innovation is creating millions of new jobs - Eng. Naser Bin Hammad

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