We all know functional silos of any sort are bad for any organization, let alone in the highly competitive telecom sector where customer loyalty is hard to come by. Silos reduce efficiency, create barriers and add costs to day to day tasks. Your customers see your organization as one entity, yet internally, your employees are divided into departments and geographic locations.

Read more: Why integrating customer experience silos in the telecom sector is a powerful weapon

A new global program to advance research in digital finance and accelerate digital financial inclusion in developing countries, the Financial Inclusion Global Initiative, has been launched by the World Bank Group, the International Telecommunication Union (ITU) and the Committee on Payments and Market Infrastructures (CPMI), with support from the Bill & Melinda Gates Foundation.

Read more: ITU, World Bank Group and CPMI launch ‘Financial Inclusion Global Initiative’

Smart Dubai has announced that it has achieved another global milestone with Smart Dubai Government Establishment contact centre being awarded the ISO 18295 Certification, Parts I and II, as well as the CCA Global Certification for Contact Centre Management.

Read more: Smart Dubai Contact Centre 1st in the world to achieve ISO 18295 Certification Parts I and II

With the acceleration of the 5G standards process, the 5th generation mobile network has firmly become the telecom industry's next game-changing development. However, we all know 5G will not be realized overnight. The important, indeed the essential, question therefore is: how do we traverse the distance from our existing network to 5G? This is the question I would like to address here.

Read more: Making 5G happen instead of waiting

Our networked society is changing the way we live, says United Nations Secretary-General Antonio Guterres in the International Telecommunication Union's ‘fast-forward progress' report which highlights various ways to leverage technology to achieve the UN's Sustainable Development Goals to end poverty and inequality. The report provides insights into the risks and opportunities in using ICT to achieve the goals, such as the broad benefits of big data.

Read more: Harnessing ICT to end poverty and inequality

There's been talk among analysts that smartphones will slowly become redundant in the future and make way for more innovative communication platforms. Despite the fact that US consumers now own 27 million more smartphones than they did last year, wearables will eventually take the lead, some analysts speculate, as communication requirements evolve over time.

Read more: Wearables are the future, not smartphones

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