Throughout the pandemic, there was a drastic increase in the deployment of smart city technologies, namely in GCC countries. Weathering the storm of the pandemic was no easy feat but the GCC countries harnessed their advanced infrastructure to the maximum in an effort to contain the spread of the virus. From contact tracing technologies to apps, the GCC did a great deal. However, with new technology, comes new challenges. What does the deployment of these new technologies mean for corporate governance?

Read more: PwC’s Hazem Galal talks corporate governance, pandemic-induced tech at Telecom Review Summit

Data traffic made headlines in the telecoms industry in light of the exceptional measures businesses and individuals had to abide by due to the COVID-19 pandemic. In fact, data traffic increases were registered all over the world and telcos had to be up to the challenge of catering to data-related needs.

Read more: MTN GlobalConnect CEO lauds the operator’s network resilience

This year has been nothing short of transformational for several public and private enterprises across the region and the rest of the world. The wholesale industry, in particular, had a unique experience throughout the pandemic, as people were forced into lockdown and began to study and work from home, causing a huge surge in internet traffic.

Read more: Vaneet Mehta discusses experience of wholesale industry amid COVID-19 at 14th Telecom Review Summit

COVID-19 updates
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Batelco has announced the introduction of same-day home delivery service to support the community during the current period of shop closures and people staying at home.

Batelco’s support channels, batelco.com, Batelco App, Live Chat and WhatsApp Sales, will be accepting orders for devices and services. Orders placed before 11am will be delivered on the same day, while orders placed after 11am will be scheduled for next day delivery. All orders will be delivered to the door by Batelco’s team using Batelco’s branded fleet of cars.

The safety and well-being of its customers and team is a priority, and therefore precautionary measures will be in place for the home delivery service, in line with Ministry of Health guidelines such as limiting numbers in any location and encouraging social distancing. 

Batelco customers can manage their mobile and internet services, including package upgrades, prepaid refills and bill payments, and also get the necessary support for any enquiries, through Batelco’s support channels, such as batelco.com and Batelco App with both including quick links to complete transactions conveniently. Additionally, our Call Centre team (196) are available and will continue to serve you around the clock. A detailed step-by-step animation will be available on our social media channels to help our customers with the home delivery service.

“We care about our customers and this is our way of staying in touch with them by ensuring their needs are accommodated at this extraordinary time,” Batelco stated.

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