Bob Whitman, vice president of market development for carrier networks at Corning Optical Communications discussed, in an interview with Telecom Review, the company’s latest solution, Evolv™ Hardened Connectivity Solutions with Pushlok™ Technology.

Read more: Corning enabling optical connectivity in space-constrained environments

2020 has been very challenging year, however Ooredoo was up to the challenge and was capable of supporting its customers. Fatima Al-Kuwari, chief consumer officer, Ooredoo spoke to Telecom Review about the measures that the Qatari operator took during these difficult times and the role it has played. She also highlighted the challenges she faced as a woman in ICT.

Read more: “We are not only a telecommunication company, we are a digital partner”, says Fatima Al-Kuwari

Telecom Review managed to secure an exclusive interview with H.E. Dr. Mohammed Altamimi, governor of the Communications and Information Technology Commission (CITC), following the publication of a follow up public consultation on CITC’s “Spectrum Outlook for Commercial and Innovative Use 2021-2023”, whereby it plans to release more than 20 GHz of additional radio spectrum.

Read more: CITC: Leading digital regulation with resounding spectrum milestones

COVID-19 updates

Kuwait Telecommunications Company – stc has announced that in order to ensure the health and safety of both customers and employees, the company has activated its precautionary measures as part of its business continuity plan to maintain and assure key operations and customer support channels.

In compliance with the Kuwaiti government’s rigorous and effective plan to battle the current conditions, stc has adjusted its operations in accordance with social distancing, encouraging customers to stay at home and fulfill their telecom needs online or by phone.

Utilizing its digital transformation framework, stc’s highly secured systems allow employees to work remotely while maintaining all existing communication channels with customers to meet and exceed their expectations.

The Company has also expanded its network capabilities, allowing a seamless and interruption-free experience, catering to the current situation. To ensure the highest safety standards, customers are encouraged to take advantage of stc’s digital channels, online resources and innovative platforms during this challenging time.

For online assistance, customers can visit stc Kuwait’s website which includes a live chat option with agents on standby to answer any customer queries.

Customers are offered certain attractive offers only available via stc digital platforms and are also able to purchase the latest smartphones and other electronic devices through stc’s E-Store which now offers a 3-hour door-to-door delivery service.

stc's mobile application “mystc” , available on the App store (for IOS devices) and Google Play store (for Android devices), offers a variety of services that customers can utilize during this time, which include viewing and paying bills, SIMs delivery, recharge and balance transfer, special offers for prepaid customers and access to detailed voice and data usage statistics. stc’s call center will continue to provide customers with 24/7 assistance during this period through the 102 customer service hotline.

For matters that require customers to visit one of stc’s branches, limited points of sales remain open to serve customers from 10am – 3pm in compliance with the country’s newly implemented curfew. Kiosk machines are also available to customers at various locations for bill payments and recharging prepaid lines.  For more information on these different locations, visit stc website.

In terms of B2B services, stc sales, support, and installation teams remain fully operational to support business customers and fulfill any new requirements for businesses in Kuwait. All B2B communication channels previously offered to existing customers will continue as is on a 24/7 basis.

Business customers can contact the 155 hotline for any after sales requirements, or manage their account through the business portal on stc’s website. If existing business customers require any additional services, they can also contact their account manager directly or send an email to the enterprise sales section of the company.

In addition, stc cooperated with the Communication & Information Technology Regulatory Authority (CITRA) in a series of initiatives to ensure stc services are meeting customer requirements, where it recently provided its customers with free unlimited local calls to all mobile operators, as well as free 5GB daily data usage which started on 22 March 2020 until 20 April 2020.

These initiatives fall in line with stc’s commitment to comply with the Kuwaiti government’s regulations during this difficult period. The Company considers the health and safety of both its customers and staff as a top priority during this time and will spare no effort in ensuring that all precautionary measures are taken. It is also worth mentioning that stc has launched, organized and participated in several social responsibility initiatives focusing on spreading awareness and informing the public about the COVID-19 pandemic.