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Etihad Water and Electricity (Etihad WE) is embarking on the next phase of its digital transformation journey with global technology company SAP to optimize experiences for more than 1.3 million people in the UAE.

As part of its digital transformation roadmap in the UAE, Etihad WE will move all its business process workflows to the SAP cloud. This will help Etihad WE to achieve better levels of customer experience, optimize asset management and additional business processes, whilst promoting environmentally sustainable development.

“EtihadWE seeks to become a global leader and achieve the highest levels of excellence, which means having the best in class digital foundation to optimize operations, employee and customer experiences,” said H.E. Mohammad Mohammad Saleh, director-general of Etihad WE. “Thanks to our digital transformation with SAP, we can use real-time data to enhance customer satisfaction, manage assets & network optimally, increase automation, enhance employee experience & productivity, achieve economic growth, and support environmental sustainability.”

As part of the transformation, EtihadWE will transition from the current SAP business suite to S/4HANA on the SAP cloud, leveraging in-built artificial intelligence (AI) and machine learning (ML) capabilities. The organization will also be improving asset management, human resources, and procurement business processes by leveraging SAP solutions.

Etihad WE will use SuccessFactors and Qualtrics to improve employee experience; Intelligent Asset Management to optimized maintenance strategy and operations; SAP Ariba solutions to automate and optimize procurement; SAP Fieldglass solution to manage third-party vendors; and the SAP Fiori modern user experience to ensure familiarity across applications and continue delivering enhancements to productivity.

Back in April 2020, Etihad WE announced that it was the first entity in the region to install a two-tier advanced metering infrastructure system using SAP solutions.

“Etihad WE’s digital transformation shows how an Intelligent Enterprise can reinvent electricity and water provision to enhance the lives of hundreds of thousands of customers,” said Zakaria Haltout, managing director, SAP UAE. “We will continue to align with their executive management on a digital transformation roadmap that can meet business needs, deliver cost savings, and return on investment.”

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