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Zain, in collaboration with the Public Authority for Civil Information (PACI), is the first telecom operator in Kuwait to implement the use of the Kuwait Mobile ID app for digital and secure verification of identities.

Zain’s ongoing efforts to continue its active partnership with the public sector come in line with the company’s comprehensive digital transformation journey. This announcement also comes under the umbrella of the Kuwait National Development Plan (New Kuwait Vision 2035).

In detail, Zain has already completed all the technical requirements needed to integrate its back-end systems along with those of PACI. Thus, Kuwait Mobile ID users can now present the app via their smartphones when completing any official transactions that require identity verification at Zain branches.

Through the Kuwait Mobile ID app, the customer’s certified digital civil ID will be accepted for verification, authorization, e-signatures, and other digital services. This digital approach can replace the use of the physical civil ID card, as it is considered a legal identity that is issued and accredited by PACI.

The implementation of Kuwait Mobile ID is another step towards achieving full digitization at Zain’s, reflecting the company’s keenness on offering the latest and best digital services to its customers in the Kuwaiti market.

The Public Authority for Civil Information offers the Kuwait Mobile ID app to present users with a secure, mobile-based, and certified digital ID that is capable of identity verification, authentication to online e-services, and applying a trusted digital signature to documents and transactions within government entities and private sector companies.

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