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Ali Amiri, group chief carrier and wholesale officer, Etisalat said the telecom wholesale business will continue to play a pivotal role in the future just as how it has been especially evident during the pandemic  during an event.

“During Covid-19, the telecom wholesale business played a critical role in making things work for the world. We witnessed its ability to accommodate the surge in data and SMS traffic, which was triggered by the huge increase of all kinds of online activities. All these were made possible with a well- established carrier wholesale ecosystem,” said Amiri.

Amiri, who participated in a keynote panel on ‘A post-pandemic market: innovation and technology remain key for wholesale success’ said successful telecom wholesalers of the future must have the infrastructure or ecosystem that enables a customer experience that matches the digital players. This can be enabled by automation, virtualisation, and on demand services that are delivered in near real-time.

He also shared his insights into digitalisation, automation, and standardisation, which are essential for carrier wholesalers to be more agile and open.

“Digital wholesalers will be able to provide services on demand using easy to use customer portals or applications, enabled by the virtualisation of the network.  This requirement is vital to be able to serve new types of customers in addition to telcos such as Communications Platform as a Service (CPaaS) platform providers, content providers, gaming and financial services sectors,” Amiri said.

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